Openness and transparency are important to us. The Privacy Act 2020 requires us to tell you certain things about the personal information we need to carry out our functions. This is where we explain our privacy practices and why you can trust us to handle your information with care and respect.
We only collect personal information where this is necessary to carry out our functions
We may collect personal information about you either directly from you or from other people or agencies, and we may generate personal information about you when we carry out our functions
We store all our data (including your personal information) on a secure AWS cloud platform.
We protect our data with all reasonable technical and process controls
- You can ask us for a copy of your personal information at any time. We will be as open as we can with you but must also ensure we meet our secrecy obligations
- We will only use and share personal information where necessary to carry out the functions for which we collected it, or if required by law
If you cannot find the information you need, or you have concerns about the way we are managing your personal information, then please contact us at any time:
We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act, so feel free to check in again occasionally to see what might have changed. This statement was last updated in November 2020.
Your privacy rights and how to contact us.
Requesting access to or correction of your information
You have the right to request a copy of the personal information we hold about you (whether we have collected from you directly or from a third party). You also have the right to ask us to correct your information if you think it is wrong.
We will process your request as soon as possible, and no later than 20 working days after we receive it. We will be as open as we can with you, but please note that your right to request personal information is subject to section 206 of the Privacy Act, which requires that we maintain secrecy, in some instances even from you.
We may also occasionally need to withhold personal information under sections 49-53 of the Privacy Act, for example where the information requested is legally privileged. However, we will only ever withhold information where necessary.
Opting out of certain uses of your information
You can opt out of receiving our newsletter or being included on any other subscription list or news feed by following the unsubscribe link at the end of the email or contacting us:
You cannot opt out of your personal information being used by us where you have asked us to exercise one of our statutory functions and your personal information is necessary for us to exercise this function. For example, you cannot generally make a complaint to us but ask us not to share information about that complaint with the organisation you have complained about. However, if you have any particular privacy concerns or sensitivities, you can raise them with us at any time.
Complaining about our privacy practices
We want to know if you have concerns about our privacy practices, whether these relate to the way we collect or share information about you or our decision on your access request. Please let us know your concerns.